Do you run or work in an independent or fast-fit garage? Do you want to speed up your work authorisation and communication processes but don’t have the resources? Fancy some affordable maintenance software that outperforms the big franchises systems, including automated authorisation and VHC-plus video? You need to look at ForRetail, powered by ForFleets.
Big Brand Automotive Experience for everyone
For years, ForFleets has been at the forefront of developing customisable software solutions for major Irish fleets and franchises, including the Emergency Services.ForRetail brings the same functionality and makes it more accessible to the wider Irish motor trade network. This will enhance the experience for both customers and staff alike.
Send your customer video better and faster than franchise dealers do
ForRetail allows you to send your customers video updates and VHC results. For instance, your mechanics can show and explain a fault they found under the vehicle. Big franchises have enjoyed this technology for years, and ForRetail allows independent garages to benefit from this technology without needing manufacturer support.
Cut out delays with job authorisation at the click of a button
Delays in work authorisation are the bane of every mechanic and Service Advisor. Picture this, you’ve told the customer that their car would be ready at 17:00. And you thought it would be. But while doing the service, they’ve found it also needs brake pads. So the mechanic tells the Service Advisor, who tries calling the customer, but they’re not available. The car is taking up ramp space delaying other jobs. After several back and forth calls trying to explain that the pads need replacing the customer finally authorises the job at 16:00. But it’s too late, so either the customer now has to come back another day or leave the car overnight.
Meanwhile, the Service Advisor has spent so much time chasing the customer back and forth by phone that they have a backlog of other work left undone. The customer is frustrated. The Service Advisor is frustrated. The mechanic is frustrated. It’s not a good process for anyone. However, there’s a better way…
ForRetail cuts out all the above back and forth. The mechanic simply notes the extra work needed on a tablet with a Video explanation of the required work. The customer receives an instant notification and Video about the work required and its cost, then they simply authorise (or decline) at the click of a button—no protracted phone calls. The Service Advisor may not even need to be involved and can get on with their other work. There’s no need to type up a record of authorisation ― ForRetail logs it for you. It’s faster. It’s more efficient. It’s simpler. And for the times we live in you can even offer your customer contactless online payment.
Simple and easy to use
- ForRetail is straightforward to use and easy to set up.
- The system is designed for use with gloves, so mechanics can use it on the go.
- Manufacturer spec labour times built in.
- OE part numbers auto populated for each operation
- It’s customisable to your garage needs.
- Customer online contactless payment